Construction & tradesMissed calls and bookingMedium evidence

An AI virtual agent cuts abandoned calls from about 30% to 5% for a plumber

Brothers Plumbing, Heating & Electric · Residential · ServiceTitan Virtual Agent

Reported result

600+ jobs booked by the AI; $1.33M attributed revenue; call abandon rate down 67% (from near 30% to about 5%).

The problem

“Almost 30% of callers hang up before we answer, and it takes us 10+ hours to call people back.”

What they did

AI virtual agent answers in seconds and books jobs based on capacity, zones, tech skills and job types.

Who reported this

Vendor case study (named customer). Source: ServiceTitan case study: Brothers Plumbing.

View the original source ↗

Caveats

Attributed revenue as reported by vendor and customer.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

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