Construction & tradesMissed calls and bookingMedium evidence

An HVAC company books 90%+ of calls with an AI voice agent in peak season

Bill Joplin's Air Conditioning and Heating · Dallas-Fort Worth HVAC company · ServiceTitan AI Agent

Reported result

1,300+ calls handled in just over 3 months; 90%+ resulted in booked jobs; 72% handled with no human; est. $74K incremental booked revenue and ~$23K in operating costs avoided.

The problem

“When it gets hot, call volume spikes, customers sit on hold, and we'd have to hire seasonal CSRs.”

What they did

AI voice agent answers calls and books jobs directly in the field-service software.

Who reported this

Vendor press release. Source: ServiceTitan press release (June 2026).

View the original source ↗

Caveats

Revenue and savings are the company's estimates, published by the vendor.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

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