Case library
How businesses are using AI today
Real examples, each with its source and an evidence label. How we source and label cases
HighIndependent or academic study
MediumVendor case study naming the customer, with numbers
LowUnnamed customer, vendor claim or survey, sponsored, or headline only
33 cases
Construction & tradesHigh evidence
University study: AI takeoff saves up to 76% of estimating time
“Takeoffs take too long and slow down how many bids we can submit.”University of Kansas study · Togal.AI vs On-Screen TakeoffRead the case →Accounting & bookkeepingHigh evidenceStanford and MIT study: accountants using AI close the books 7.5 days sooner
“Data entry and month-end close take up time we should spend on clients.”Stanford & MIT study (277 accountants, 79 firms) · Generative AI accounting software (study partner)Read the case →Property & real estateMedium evidenceProperty managers save about 11 hours a week on resident messages with AI drafts
“I spend hours every week writing the same replies to residents about maintenance, policies and amenities.”AppFolio customers (beta property managers) · AppFolio Realm-X Messages (built on Claude via Amazon Bedrock)Read the case →Property & real estateMedium evidenceAfter-hours AI replies cut a leasing funnel from 87 to 23 days
“Leasing inquiries that come in after hours sit until morning and the leads go cold.”Thrive Communities · Apartment List A-List Nurture (integrated with Knock CRM)Read the case →Property & real estateMedium evidenceAI workflows automate delinquency, maintenance and leasing for a 6,500-unit manager
“Our old system needed manual workarounds for delinquency, maintenance requests and leasing, and it couldn't keep up as we grew.”Real Property Management Express · AppFolio Max with Realm-X Flows and PerformersRead the case →Property & real estateMedium evidenceAI post-tour follow-up lifts tour-to-lease rate 15% for a multifamily operator
“Prospects tour a unit and then we don't follow up consistently, so they lease somewhere else.”Kittle Property Group · EliseAI LeasingAIRead the case →Property & real estateMedium evidenceA 24/7 AI leasing assistant books 2.3x more tours across 30,000 units
“Thousands of inquiries arrive around the clock, mostly after hours, and high staff turnover means leads go cold while new hires get trained.”Case & Associates · Zuma (AI leasing assistant 'Kelsey')Read the case →Property & real estateMedium evidenceAI texting lifts lead engagement 33% for a RE/MAX team
“My agents don't follow up with leads consistently; it depends on each agent remembering.”RE/MAX Loyalty (Mark Santoyo's team) · Structurely AI AssistantRead the case →Construction & tradesMedium evidenceAn HVAC company books 90%+ of calls with an AI voice agent in peak season
“When it gets hot, call volume spikes, customers sit on hold, and we'd have to hire seasonal CSRs.”Bill Joplin's Air Conditioning and Heating · ServiceTitan AI AgentRead the case →Construction & tradesMedium evidenceA plumbing and HVAC company raises call booking from under 50% to 80%
“We book fewer than half our calls, and overflow calls go unanswered.”Riley Plumbing Heating & Air · ServiceTitan AI Voice AgentRead the case →Construction & tradesMedium evidenceAn AI virtual agent cuts abandoned calls from about 30% to 5% for a plumber
“Almost 30% of callers hang up before we answer, and it takes us 10+ hours to call people back.”Brothers Plumbing, Heating & Electric · ServiceTitan Virtual AgentRead the case →Construction & tradesMedium evidenceAn AI CSR triples lead conversion for a Denver HVAC company
“In peak season we can't respond to every customer instantly, and we lose jobs.”Premier Heating and Air · Podium AI EmployeeRead the case →Construction & tradesMedium evidenceA roofer raises its lead set rate from 78% to 92% with an AI phone agent
“Calls slip through the cracks and our lead set rate dropped; it felt like we were burning our marketing budget.”Roofing & More · Alivo AI phone agent + website chatbotRead the case →Construction & tradesMedium evidenceA general contractor saves about $1M in a year with AI takeoffs
“Takeoffs (measuring quantities from plans) were our costliest estimating task.”Coastal Construction · Togal.AIRead the case →Accounting & bookkeepingMedium evidenceA CPA firm saves 60 hours a month on bookkeeping with AI automation
“We're at capacity; bookkeeping and bank reconciliations keep us from tax and advisory work, and we can't keep hiring.”Steirman CPAs · BotkeeperRead the case →Accounting & bookkeepingMedium evidenceA UK accounting firm saves about 25% on bookkeeping-heavy jobs with AI receipt capture
“Getting receipts and invoices from clients is slow, and bookkeeping entry is manual.”BKB Accountants · Dext AI AssistRead the case →Accounting & bookkeepingMedium evidenceA solo CPA saves 5 to 6 hours per research engagement with an AI tax assistant
“Tax research means hours of paging through guidance and rulings, which delays client answers.”Joseph C. Greco CPA · Thomson Reuters CoCounsel TaxRead the case →Accounting & bookkeepingMedium evidenceA CPA firm cuts contract and board-minute reviews from an hour to 5 minutes
“Reviewing board minutes, leases and contracts by hand adds hours to every engagement.”Harris, Hardy & Johnstone, PC · Thomson Reuters CoCounsel Tax & AuditRead the case →Accounting & bookkeepingMedium evidenceA regional firm answers 14,000+ tax questions in 6 months with AI research
“Staff spend hours chasing sources and interrupting senior colleagues with research questions.”Copeland Buhl · Thomson Reuters CoCounsel TaxRead the case →Property & real estateLow evidenceAI agents sort maintenance requests and halve work-order response time
“Maintenance requests come in from every channel and someone has to read, sort and enter each one; lease review and arrears analysis eat up staff time.”Unnamed national property management company · StackAI agentsRead the case →Property & real estateLow evidenceAI rent reminders raise collection from 80% to 96% at one property
“Too many residents pay rent late and chasing them takes hours.”Unified Residential · Zuma Collections AIRead the case →Property & real estateLow evidenceAI resident outreach cuts delinquency 52% for a multifamily operator
“Delinquency is high and following up with every late-paying resident is time-consuming.”PeakMade Real Estate · EliseAI ResidentAIRead the case →Property & real estateLow evidenceAI phone answering gives a small property manager back about 8 hours a week
“I'm constantly interrupted by leasing, maintenance and late-rent calls, and we miss leads on weekends and after hours.”Zest Property Management · AI FrontdeskRead the case →Property & real estateLow evidenceAI lead response takes a 3-agent team from 6.5-hour replies to under a minute
“We spend a lot on Zillow and ads, but we answer leads hours later and only follow up two or three times.”Unnamed 3-agent team in Beverly Hills · Custom build by an AI consultantRead the case →Construction & tradesLow evidenceDispatch automation and voice AI lift first-call bookings 28% for an HVAC contractor
“We want to book more jobs on the first call without retraining the field or switching software.”Unnamed 24-technician HVAC contractor (Greater Toronto Area) · Builts.ai (custom build on ServiceTitan)Read the case →Construction & tradesLow evidenceA small roofer attributes about $75K in one month to an AI phone assistant
“We miss a big share of inbound calls, and the people answering our phones don't know roofing.”Unnamed roofing client of NaiL AI · NaiL AI (~$1,000/month)Read the case →Construction & tradesLow evidenceAI takeoff cuts a contractor's takeoff time 80%
“Takeoffs eat up our lead estimator's week.”Pilkington Construction Co. · Beam AIRead the case →Construction & tradesLow evidenceA concrete subcontractor saves about 8 hours a week on takeoffs with AI
“Manual takeoffs take hours every week and we need our bids accurate.”Merritt Contracting · Beam AIRead the case →Accounting & bookkeepingLow evidenceAn accounting firm processes twice the invoices with AI invoice coding
“Processing invoices for many clients' vendors is time-consuming.”Unnamed top-ranked US accounting & tax advisory firm · Vic.aiRead the case →Accounting & bookkeepingLow evidenceAccounting staff save about an hour a week on client email with AI drafts
“We lose hours writing client emails and reading long email threads.”Karbon customers · Karbon AIRead the case →Accounting & bookkeepingLow evidenceA CPA firm clears a months-old tax research question in under 5 minutes
“Complex research questions sit on our to-do list for months.”PSK LLP · Thomson Reuters CoCounsel TaxRead the case →Accounting & bookkeepingLow evidenceTax firms save 60 to 90 minutes per return on document collection
“Collecting documents from clients is the slowest part of tax prep.”SmartVault customers (not named) · SmartVault SmartRequestAIRead the case →Accounting & bookkeepingLow evidenceTwo bookkeeping firms add clients without hiring, using AI categorization
“As we add clients, data entry grows and we'd have to hire.”Decimal and Streamline Management · Dext AI AssistRead the case →Don't see your exact problem?
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