Construction & tradesMissed calls and bookingLow evidence

Dispatch automation and voice AI lift first-call bookings 28% for an HVAC contractor

Unnamed 24-technician HVAC contractor (Greater Toronto Area) · 24 techs, 2 CSRs · Builts.ai (custom build on ServiceTitan)

Reported result

First-call bookings rose 28%.

The problem

“We want to book more jobs on the first call without retraining the field or switching software.”

What they did

Dispatch automation plus voice AI working inside ServiceTitan; cancellations reopen slots to a waitlist.

Who reported this

Consultant-reported (unnamed client). Source: Builts.ai blog.

View the original source ↗

Caveats

Consultant-reported; client not named.

Results are as reported by the source above. Pathly summarizes them in our own words and labels the strength of the evidence. Your results may differ. How we label evidence

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